whats a healthy drop rate ?

Discussion in 'Chit Chat & Introductions' started by boarcity, May 28, 2016.

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  1. boarcity

    boarcity Guest

    for getting rid of customers . what im getting at is in every industry theres a "sell by date" . hanging on to deadwood is counterproductive . im one of those types who puts up with nuisances far too long. but by hanging on i dont make good any new opportunitys because its in my mind that the rounds full . this has been on my mind for a while

    now its the bank holiday iv time to go over the round and iv decided to get rid of 5 % of the list . [nuisance,awkward-ish access, slightly slow payer etc

    but is 5% too low a dose ? so if for example youve 1000customers then 50 should go annually as a bare minimum to make the rest healthier . right?
     
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  2. Clisty1989

    Clisty1989 Forum Addict
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    I may be wrong, buy surely getting rid of x amount a year means that they need replacing. And they may be worse then the ones you binned. I'd look at it case by case and then as you take on new customers, then look who they can replace, as long as there up to scratch. I'm only 1 year into this so I'm not at 100% capacity yet, but that's how I've been doing it
     
  3. Taxlossloz

    Taxlossloz Grand Master
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    I am starting to see there's two sorts of customers
    1.Them who go for extra services and value me
    2.Them who cannot bear to part with any extra cash ( not cos there skint just tight )
     
  4. daveyboy

    daveyboy Legend
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    I am not quite full up but i still drop awkward/nuisance customers
    I had a 50 quid job who messed me about for payment which i posted about previously
    She eventually paid me £60 which i thought was great as she did that off her own back
    Now she is ignoring texts to say she is due and can she sort access so i have binned her off
    No amount of cash is worth being treated like :turd:
    boarcity i think if you feel they need to go to give you an opportunity to build a better round then they're for the chop mate
     
  5. Chris33

    Chris33 Forum Addict
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    Bore can't you get someone canvassing for you once a week (short term), and specifically looking to gain easier houses where the customers are at above the price of these houses your gona drop and whom are willing to PayPal/bacs or go cardless you?

    Then you could replace them, as you sign new ones up. Motivational formula bud.

    May make the drop off feel better, or maybe you've already got other work lined up?
     
  6. peter rogers

    peter rogers Grand Master
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    I recently dropped 23 cause of awful access. Ie they need to be in for me to go thru garages or open unclimbable gates And a few bad payers. But more comes in at
     
  7. boarcity

    boarcity Guest

    #7 boarcity, May 29, 2016
    Last edited by a moderator: May 29, 2016
    iv got the new work rolling in . what im trying to get my head round is sitting down with a figure in mind and wading thru the job list ,say twice a year,striking off [say 5%] - these arent real messers ,[theyve already gone], but theyre jobs that for one reason or another i/or my lads dont enjoy doing.
    yesterday i had a lady start messaging me that she had noticed i was using a pole to get at one of her bathroom windows when she was sure i did it with a ladder previously. i decided to reply "we wont come anymore. besides your man and your neybour were rude to my workers so as of now you 2 are off the list "
     
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  8. TolishAPurd

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    Good thread this. I've been wondering the same. My round is pretty full now, but I have never reviewed the situation to see if I can drop folk, and I think this is something that is worth doing. Quality vs quantity. I've got a very good well priced round, but I know that I have a fair few awkward ones that I could drop for the easy life.
     
  9. Damo

    Damo Guru
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    I won't drop any underpriced work now.

    I had 4 customers up for sale in one road and everyone is underpriced.

    Bagged all 4 this year at increase of just under £30

    So by your logic I would have dumped them and then regretted it. So I would have come on here and moaned lol.

    A window cleaning round is like a garden. Weeds grow unexpectedly. I have had awesome customers go to poop quite literally because they have simply got a dog :(
     
  10. TolishAPurd

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    It's so funny how that can happen. I had one customer that I overpriced a bit when I took him on as I figured he wouldn't last long. He turned out to be a gem. He paid late one month, and dropped me a text and a nice tip by way of an apology. After a little while when I had him figured out, I decided to drop his price a little which he appreciated. A few months down the line he stuck a shed which partially covered the downstairs window, and made me stretch and faff to clean that window, but worse than that, it made me put the ladder up twice to reach the window above it, or pole it. All of a sudden the house was a pita. Such a shame when that happens.
     
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