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Fair play, thought provoking, I’ve started to realise some of the points you make myself, did a gutter the other day and did it because it was Work/money but wasn’t taking me any nearer to my goal of expanding my window cleaning round. I’m on the same page with payment but am not as rigid with customers to my own/ buisness detriment. I’m going to be window cleaning for a long time so customer profiling is a good way to get a buisness that works the way I want it. Very good video! 

Edited by BigFoot

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I absolutely follow your profiling setup, and the way you run things it's a perfect fit and helps streamline your business, especially with  workers and several vans.

 

Though for a sole tradesman perspective I do strongly disagree on the 25 feet pole rule. My 47 feet extreme have paid its own weight back in gold, and is the one single tool that have made it possible for me to run my business effectively. Granted I'm focused on high commercial jobs and everything impossible to do with a ladder, so my customer profiling is different.

 

Not saying you should change your profiling at all of course. But you do speak with such authority and confidence, it could make those starting out think it's necessary to stick to such a strict customer profile from the get go. Whereas when you're starting out you're better off having a much looser customer profile, and then refine it and your round as the books fill up.

 

Just my 17 danish øre. :1f609:

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I agree with profiling as a concept, however I'm unsure I will refuse to deal with people if they don't fit certain criteria.  I think it makes more sense to price each job accordingly, quoting extra for dealing with ass holes, poor access, 1 off cleans etc.  It certainly does at my stage anyway..

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I absolutely follow your profiling setup, and the way you run things it's a perfect fit and helps streamline your business, especially with  workers and several vans.
 
Though for a sole tradesman perspective I do strongly disagree on the 25 feet pole rule. My 47 feet extreme have paid its own weight back in gold, and is the one single tool that have made it possible for me to run my business effectively. Granted I'm focused on high commercial jobs and everything impossible to do with a ladder, so my customer profiling is different.
 
Not saying you should change your profiling at all of course. But you do speak with such authority and confidence, it could make those starting out think it's necessary to stick to such a strict customer profile from the get go. Whereas when you're starting out you're better off having a much looser customer profile, and then refine it and your round as the books fill up.
 
Just my 17 danish øre. :1f609:
how can you see the cleaning results at 47plus foot up? and how much scrubbing pressures can you apply?

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8 hours ago, Redditch windy said:

how can you see the cleaning results at 47plus foot up? and how much scrubbing pressures can you apply?

 Standing directly below the window makes you able to see bird droppings. But from time to time it's necessary to check from the inside.

 

The weight of the pole and brush gives more than adequate pressure, as long as you have the correct angle of attack and the height fits the pole length.

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Sounds like you’ve got a very strict regime going on there. Do your customers also have to fill in an application form as well. Haha
Joking aside I get what your trying to do: create a perfect round where you charge as much as possible for doing as least as possible whilst having a stress/hassle free day. I think that’s what we all strive for to be honest. I must be easily pleased as I only ask for one thing and that’s to line my pockets on a regular basis. As long as they can do that then I’m happy. Not that I don’t take pride in my work as I leave my customers property as I would like leave my own but I’m in it for the money, pure and simple.


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