brianbadonde
Well-known member
- Messages
- 437
- Location
- Andover
I recently cleaned an external wooden door (under a porch). Unbeknown to me the door had been fitted the previous day and not yet been treated. The customer messaged me asking if I had cleaned it. I replied “yes, why? Did it leak?” She said it had leaked, but the real problem is it is a brand new door and hasn’t yet been treated as was supposed to be left 2 days before treating. Me wetting it had left water marks and warped it. I considered my response and said politely if I had known, I wouldn’t have cleaned it. To cut a story short, I will call my insurers tomorrow and see if I am liable. What do people here think? I personally feel I am not at fault but would like other peoples views. My wife says that’s what my insurance is for. Other people have said it’s not my problem. The door cost a grand so that is why the customer is looking to be compensated. Any thoughts?