Eggwisk
New member
- Messages
- 2
- Location
- Cambridgeshire
Hi all, first post on here and I'm absolutely raging!
I spent the morning cleaning a bungalow with velux sky lights that she insisted be cleaned even though she can turn them inside out to clean them. So as a trad windy I have to scramble on her roof to do it (massive pain)
Anyway after finishing the job she comes out with the cash and says. "you don't do the sills or frames!" When clearly I've wiped them all down. To which I reply. I have yes but you've got a lot of hard stains which I would usually charge extra to clean out because of the chemical I use is expensive etc etc.
To which she says that "they are not stained"
..
then clearly show her with the SILL CLOTH I have in my hand (so again further proof I did clean them if I had a sill cloth..) that they have been wiped down and proceed to re wipe it down and show that the stains are still there.. (she even licks her finger and scrubbed at the stains and they didn't come off.. and that they need a restoration or full scrub down).
She advises me that her previous window cleaner was much better than me and that she will give him a call and for me to not bother coming back..
I don't understand when I've done all I can that she would be like that?
Do I bother sending her an apology text and explaining (again) or do I just write her off..
I'm just really annoyed because I'm not long into this and each customer to me is essential!
Thanks!!
I spent the morning cleaning a bungalow with velux sky lights that she insisted be cleaned even though she can turn them inside out to clean them. So as a trad windy I have to scramble on her roof to do it (massive pain)
Anyway after finishing the job she comes out with the cash and says. "you don't do the sills or frames!" When clearly I've wiped them all down. To which I reply. I have yes but you've got a lot of hard stains which I would usually charge extra to clean out because of the chemical I use is expensive etc etc.
To which she says that "they are not stained"
..
then clearly show her with the SILL CLOTH I have in my hand (so again further proof I did clean them if I had a sill cloth..) that they have been wiped down and proceed to re wipe it down and show that the stains are still there.. (she even licks her finger and scrubbed at the stains and they didn't come off.. and that they need a restoration or full scrub down).
She advises me that her previous window cleaner was much better than me and that she will give him a call and for me to not bother coming back..
I don't understand when I've done all I can that she would be like that?
Do I bother sending her an apology text and explaining (again) or do I just write her off..
I'm just really annoyed because I'm not long into this and each customer to me is essential!
Thanks!!