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I think thats pretty standard for terms of service. I remember Grippa having something similar. The one thing they can't affect is your statutory rights though. In terms of negligence they all seem to try and absolve themselves from any responsibility, not sure how well that would stand up in a court though.There will be something hidden in the small print which he signed. They won't cover the o/p for his travelling and accommodation expenses, or the loss of earnings while the fault/s are repaired..
An extreme example of this is the EV drive. The government has past legislation through parliament last year absolving the government of any financial losses by manufacturers resulting from government initiatives which fail.