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Hi All Gleam.Hi guys/gals happy Sunday hope you are all well and had a nice xmas from what could be made of it lol, anyways to the issue I'm having, I cleaned a customer's windows Wednesday and even though they where in I message to say professionally that the clean has been completed they usually pay via bank trans a couple of times after previous cleans I've had to send reminder but this time I've sent 3 reminders and feel my messages are being ignored it's a £10 annoyed as yes its only a window clean to them but a small portion of my Bill's money lol
True, but I find a daily payment reminder that is exactly the same as the last message works very very well.Its terrible.....it smacks of desperation......he might need the money...I know I did at one time....needing every penny living hand to mouth.....
But it's a sure way of hacking off a customer and them sacking you off....
Cheers mate totally agree I've been professional and reasonable with all texts to customers with experience I'll get more insight with missed paymentsTrue, but I find a daily payment reminder that is exactly the same as the last message works very very well.
I very rarely have to chase payments, but it does say on my terms and conditions that they give consent for me to send payment reminder texts if payment isn't recived within 14 days.
The most important part of collecting is to not make it personal. As soon as you deviate from your standard reminder message, or try to open up 'dialogue' by saying 'we still have not received payment' or 'why have you not paid yet or anything like that sort of content you completely loose respect from the customer and make it harder for yourself.
i agree but to send 3 text reminders within a couple of days of the clean?True, but I find a daily payment reminder that is exactly the same as the last message works very very well.
I very rarely have to chase payments, but it does say on my terms and conditions that they give consent for me to send payment reminder texts if payment isn't recived within 14 days.
The most important part of collecting is to not make it personal. As soon as you deviate from your standard reminder message, or try to open up 'dialogue' by saying 'we still have not received payment' or 'why have you not paid yet or anything like that sort of content you completely loose respect from the customer and make it harder for yourself.
Nope not desperate at all. Hate it when people say that.Daily reminders.. are you that desperate?
I work 6 weekly.. if not paid in a week or so they get a text.. same after another week or so.. no payment by the next clean then not cleaned until paid.
I wouldn't be chasing daily for a payment..
I have never received daily reminders for any over due utility bill , things must be more strict in Surrey ???Nope not desperate at all. Hate it when people say that.
If you skipped your credit card payment you would be called daily.
If you didn't pay your broadband, you would get a daily reminder, sometimes twice a day.
Why is it any different for us?
A daily text that does not change, is standard and polite until payment is received is just an effective good credit control policy. It works very well.
That's laughable credit card companies and broadband or any account would never hounded daily or weekly.If you skipped your credit card payment you would be called daily.
If you didn't pay your broadband, you would get a daily reminder, sometimes twice a day.
I had a customer like that for a long time , but carried on with my daily reminder after the 14 days. To start with he'd pay on the 3rd reminder, as years went by it got to the 2nd and then 1st; eventually he paid on time, and now he pays before the clean..?I have got someone who does eventually pay but takes around 6 weeks after a lot of reminders im still deciding whether to drop her just annoys me does it on purpose hoping I will forget?!
No mate not desperate, learning so asked for advice to get views and obviously not had this with customer before and I'm taking things on the chin at the moDaily reminders.. are you that desperate?
I work 6 weekly.. if not paid in a week or so they get a text.. same after another week or so.. no payment by the next clean then not cleaned until paid.
I wouldn't be chasing daily for a payment..
I'm owed thousands with my commercial customers, non overdue, and within 10 days of finishing my residential work I'm very rarely owed anything. I send reminders usually the Saturday or Sunday after completion. I just send them a text asking if they've forgot about me, usually within the hour I get a texted reply apologising and saying paid.i spent many years collecting...2 hours on a friday and 2 hours on a monday as well as climbing ladders for 17 years!
IMO this business is so easy to run these days...its a doddle.....