Gocardless flaw

[Shammy Davis Senior]

Any updates ? 

Yes. Long story short, customer paid £45 for windows by bank transfer then signed up for Gocardless. Payment by GC initiated before payment allocated to her account.  Wife who does accounts marked £45 as paid but invoice for the £140 gutter clear doesn’t show the £45 credit. Sooooo I see the £95 credit, check invoice and see £140 and wonder what The hell’s going on.

 In sum, a mixture of my own incompetence and the credit not showing on the invoice were the issue and not GC. 

 

[CHWS]

Yes. Long story short, customer paid £45 for windows by bank transfer then signed up for Gocardless. Payment by GC initiated before payment allocated to her account.  Wife who does accounts marked £45 as paid but invoice for the £140 gutter clear doesn’t show the £45 credit. Sooooo I see the £95 credit, check invoice and see £140 and wonder what The hell’s going on.

 In sum, a mixture of my own incompetence and the credit not showing on the invoice were the issue and not GC. 

well that’s promising , my millions have been coming through ok then ?

 

[P4dstar]

Then for whatever reason they only billed the customer £95. The fault is in the sync between Aworka and GC. For whatever reason Aworka has clearly taken the previous payment of £45 from the invoice, i.e put your customer into credit. Let your customer know and then bill them the remaining £45 but it is definitely Aworka you need to contact.

I love saying I told you so ???