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If that happened to me, I would say, ok, I will take it to the small claims court... Bet they would change there mind then,Sorry going to be Mr Gloomy here but thought I'd share my experience with both companies. Had the same problem when I shipped a pole through Parcel 2 Go.
The courier must have placed something extremely heavy on the package as it was wrapped in treble strength cardboard tube.
City link is one company I would never use. Parcel 2 Go made it as difficult as possible to claim wanting loads of photos of packaging etc. Then they kept on saying they never received the claim plus many more excuses.
I'd be very surprised if your seller gets his money. Just thought I'd let you know what obstacles he will go through.
the seller is a great guy and has been very helpful, i set up the postage collection so any money will come back to me for damages.