Hot water and waterworks 3D reels

[Pjj]

Well I had a phone call first thing this morning from Emma at waterworks , she said they know they have a problem with the 3D reels and hot water they are altering the centre spindle design and they are going to replace all my reels that are damaged with new ones ,and have asked me to do a long term test for them  with the new reels , you cannot ask for  more than that they have been honest and admitted there is a fault so they get the thumbs up from me for that , it is going to take 2-3 weeks to get the replacement reels . 

 

[Jango]

Sounds very good customer service to me. At least they are going to put things right. Excellent, certainly worth dealing with. 

 

[ksp]

Well I had a phone call first thing this morning from Emma at waterworks , she said they know they have a problem with the 3D reels and hot water they are altering the centre spindle design and they are going to replace all my reels that are damaged with new ones ,and have asked me to do a long term test for them  with the new reels , you cannot ask for  more than that they have been honest and admitted there is a fault so they get the thumbs up from me for that , it is going to take 2-3 weeks to get the replacement reels . 

That level of customer service is rarely seen, exceptional. I wonder if they’re planning to do anything about everyone else’s reels. I was contemplating doing a hot water upgrade like squeaky clean Dave but have the 3D reel myself. That’s enough to dissuade me 

 

[Pjj]

That level of customer service is rarely seen, exceptional. I wonder if they’re planning to do anything about everyone else’s reels. I was contemplating doing a hot water upgrade like squeaky clean Dave but have the 3D reel myself. That’s enough to dissuade me 

The reels are ok I think once they replace the centre spindle they will be ok , so far no one with cold on hear has commented so I assume they are ok ????

 

[Master Jedi Alejandro]

The reels are ok I think once they replace the centre spindle they will be ok , so far no one with cold on hear has commented so I assume they are ok ????

That’s my cue! 
Checked mine today, couldn’t see any issues. Like @ksp said, though, I would like to find out there plan for us who may end up upgrading. Will they honour replacements even after warranty period or will we need to contact them now. And what about those that aren’t on the forums.
 

Great they called you first thing mind and arranged to get it sorted! 

 

[ched999uk]

That’s my cue! 
Checked mine today, couldn’t see any issues. Like @ksp said, though, I would like to find out there plan for us who may end up upgrading. Will they honour replacements even after warranty period or will we need to contact them now. And what about those that aren’t on the forums.
 

Great they called you first thing mind and arranged to get it sorted! 

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It looks like you do have a very slight curve on the center of the drum. It could be the camera lens but might be worth checking with a steel ruler.

 

[Master Jedi Alejandro]

It looks like you do have a very slight curve on the center of the drum. It could be the camera lens but might be worth checking with a steel ruler.

Good spot, though I thought that was more of a imperfect cut out rather than a defection? Unfortunately it was fitted my Ionics so I couldn’t tell you what it looked like out the box.  I’ll defo check it out though. 

 

[ksp]

That’s my cue! 
Checked mine today, couldn’t see any issues. Like @ksp said, though, I would like to find out there plan for us who may end up upgrading. Will they honour replacements even after warranty period or will we need to contact them now. And what about those that aren’t on the forums.
 

Great they called you first thing mind and arranged to get it sorted! 

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To be honest, I haven’t looked at mine, but yours does seem to have compressed in the centre slightly. If that was a letter box, I’d complain. 
 

I’ll take a look at my own tomorrow. 

 

[Master Jedi Alejandro]

To be honest, I haven’t looked at mine, but yours does seem to have compressed in the centre slightly. If that was a letter box, I’d complain. 
 

I’ll take a look at my own tomorrow. 

Aye please do mate and let us know. You using hot or cold? 

 

[ksp]

Aye please do mate and let us know. You using hot or cold? 

I’m using cold as well. Could be interesting 

 

[Master Jedi Alejandro]

I’m using cold as well. Could be interesting 

When did you get yours? Mine was back in September, around the same time as @Pjj . So if it has warped it hasn’t taken long, just obviously the heat speeds up the process

 

[ksp]

When did you get yours? Mine was back in September, around the same time as @Pjj . So if it has warped it hasn’t taken long, just obviously the heat speeds up the process

I got mine in April when they’d just been released. They had a promotion still on at the time. 

 

[Master Jedi Alejandro]

I got mine in April when they’d just been released. They had a promotion still on at the time. 

Ohh you got the discounted price! Shouldn’t be moaning then. ?

 

[Pjj]

When did you get yours? Mine was back in September, around the same time as @Pjj . So if it has warped it hasn’t taken long, just obviously the heat speeds up the process

Without looking at the invoice Ime not sure when I had them but I had them just after they were released when ever that was 

 

[Deleted member 7446]

If you have waterworks 3 D reels and use hot water ,check  that the centre spindel is ok , having just taken all the hose off my two reels mine are both crushed and one is split quite badly, I was totally unaware of this until I took all the hose off the reels , I have emailed Jordan and an awaiting a response , but now don’t think they are suitable for hot water mine are well under a year old . 

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You need cold water to keep them cool ? 

 

[Deleted member 7446]

That’s my cue! 
Checked mine today, couldn’t see any issues. Like @ksp said, though, I would like to find out there plan for us who may end up upgrading. Will they honour replacements even after warranty period or will we need to contact them now. And what about those that aren’t on the forums.
 

Great they called you first thing mind and arranged to get it sorted! 

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It looks like the charged weight of the hot hose has interrupted the themro set dynamics of the centre spindles barrel. Is it ABS or High Density polyethylene?

 

[Pjj]

It looks like the charged weight of the hot hose has interrupted the themro set dynamics of the centre spindles barrel. Is it ABS or High Density polyethylene?

I have no idear  it’s some sort of plastic but no idear which type 

 

[Pjj]

One thing I have noticed since swapping from the plastic 3D reels to stainless steel reels is the water isn't as hot , I think the plastic reels act as an insulator , and the metal ones act as a radiator , this will start some interesting comments ??? but it’s definitely not as hot .

 

[Master Jedi Alejandro]

One thing I have noticed since swapping from the plastic 3D reels to stainless steel reels is the water isn't as hot , I think the plastic reels act as an insulator , and the metal ones act as a radiator , this will start some interesting comments ??? but it’s definitely not as hot .

So your saying after all that it was a feature, not a flaw! ?

 

[dazmond]

They are Mickey mouse reels compared to the pure freedom reelmasters....not even in the same ballpark.....itll be interesting to see if your reels are still going strong after 2 or 3 years of abuse.....I doubt it.....

 

[Pjj]

So your saying after all that it was a feature, not a flaw! ?

The plastic ones definitely hold the heat more , they work well , but arnt as fast as the HD ones nor do they have the same torque , the grippatank reels are faster than the 3D and the torque from  them is amazing , I will di a review of them after using them for a few weeks