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An update on this....
Just to make 100% sure yesterday I changed the terminal with the loose wire. It had about 3 strings of wire left connecting it to the live terminal so I figured it might be the issue. It wasn't the issue. I managed the 5 domestic customers before I moved to the office block. When I got there it was reading 11.2 or something, lasted about an hour.
The new marine battery I got is really heavy, has 2 handles which you really need to carry the thing. Plugged it in and it lasted all afternoon and bench charged it last night. While collecting it I asked about the warranty on the other one. They told me to bring it in and they would process the claim for me. Now @spruce make sure you're sat down for this next bit... I walked in there this evening with the old battery and both the original invoice and the new invoice. The original invoice was for £94 and the new one was £110. They have just given me a warranty refund of £110 I spent yesterday as its not my fault they don't have stock of the old one.
In conclusion I will be purchasing all batteries from Euro Car Parts from now on!!
So miracles do happen.? I wonder if Europarts will get the warranty refund from Lion?