Mental customer!

Discussion in 'Chit Chat & Introductions' started by Steve s, Apr 21, 2016.

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  1. Steve s

    Steve s Member
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    I canvassed a few jobs yesterday and one was a lovely old lady that agreed to have her windows and conservatory done, the frames were really grim.
    I knock the door and crack on and eventually the husband sticks his head out to say he knew nothing about my visit.
    I explained that I spoke to his wife and he seemed ok.
    Did the fronts and moved my hose to the back and knocked to get him to open the gate when he said " don't bother I've got a ladder so I'll do it"
    I think ******** to this and pack up just as his wife arrived home.
    When she realised what had happened she went berserk at the bloke, I could hear her shouting at him from my next job three doors up.
    Made my day knowing the miserable old git was getting a rollicking.
    She flagged me down as I left the road and asked me to finish off the job.
    I declined.
     
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  2. Markyboy 50

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    I would of finished it. Clearly a lack of communication between the couple
     
  3. Green Pro Clean Ltd

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    I would have finished it too and smiled nicely at him as his wife hands over his cash. :)
     
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  4. Steve s

    Steve s Member
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    She paid me for the fronts and I thought after the way he spoke to me it wouldn't be a regular job so why put myself out doing the backs and conny.
    I try never to be rude to anyone and won't let people be rude to me.
     
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  5. Steve s

    Steve s Member
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    The lady has just phoned me to apologise and to say her husband has early onset dementia which causes mood swings and stuff.
    Now it's me that feels like an a...hole!
    She now wants the windows done monthly, conny roof and fascias done as well.
     
  6. mark

    mark Forum Addict
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    I have a customer who suffers with dementia who I have cleaned for many many years!!hes vile to his wife,and doesn't know who I am.it must be very scary for people who suffer with this
     
  7. RichieRich

    RichieRich Member
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    Don't worry mate, you weren't too know.
     
  8. Clisty1989

    Clisty1989 Forum Addict
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    All you can do is apologise, you won't be the first person that she had to explain to and won't be the last. Got 1 customer with dementia and she always says no, but I do her daughter's before and I have been told to ignore her and do it and her daughter pays, I nearly chinned her off as she said no 3 times before I found out. Apologise, be nice and don't feel too guilty, the fact she wants you to do more is a good sign
     
  9. Markyboy 50

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    I've got an elderly lady with dementia. Often moans that I've missed a window even tho the glass is blown! Can get quite nasty about it but then tries to pay me 3 times while I'm there. Recently she told me she didn't want me anymore. I was sacked. I still went back the following month. Then she said where have u been. It's ages since I saw you! Cruel disease.
     
  10. daveyboy

    daveyboy Legend
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    Definitely
    I saw one of the sharpest witted guys down the allotment go from 100% fine to not remembering he took his bike there and then sitting at home for 2 weeks as he thought it had been stolen
    Couldn't get in the allotment as he "lost his key" been a combination padlock for the last 10 years
    It is really sad to see that happen to someone
    He is now in housing so he can be kept an eye on as no family etc
     
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