Slightly different topic, but after this weeks jobs this really got me thinking as to what I'm doing wrong and lessons I'm learning from. First lesson for me is offering little things to be done on the side whilst on the job, the old "can you just spray x, whilst you're here". Not only does this take longer than the 1 minute they expect, you never get anything in return.
I had one big job this week & last minute she asked if I could spray over the trampoline, it was next to the decking so I said yeah ok, though my hose couldn't quite reach and I was ****** if I was going to drag the pw out of the van to spray just to spray it. I messaged afterwards saying the hose wouldn't reach I was literally a few metres short so couldn't do the trampoline, well this has resulted in her firstly withholding payment then asking for a discount as I didn't do it!!!! I had already done her front house wall and side wall which was very dirty (all again free). Anyhow, just my rant of the week and major lesson learnt. If they want extra, they will be paying for it or I'll say no.
Normally I do go above and beyond, though now it will be exactly what the customer has asked for an no more.
I had one big job this week & last minute she asked if I could spray over the trampoline, it was next to the decking so I said yeah ok, though my hose couldn't quite reach and I was ****** if I was going to drag the pw out of the van to spray just to spray it. I messaged afterwards saying the hose wouldn't reach I was literally a few metres short so couldn't do the trampoline, well this has resulted in her firstly withholding payment then asking for a discount as I didn't do it!!!! I had already done her front house wall and side wall which was very dirty (all again free). Anyhow, just my rant of the week and major lesson learnt. If they want extra, they will be paying for it or I'll say no.
Normally I do go above and beyond, though now it will be exactly what the customer has asked for an no more.