None payer sorted.

Discussion in 'Chit Chat & Introductions' started by Eddie dragon, Aug 14, 2016.

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  1. Eddie dragon

    Eddie dragon Active Member
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    Would like to thank green pro and others who have posted on this topic before, as I used a variation of letter you have put on the site.
    Customer owed for two cleans. Repeated emails asking for payment were ignored.
    At 7pm tonight I sent an email.
    Hi Mrs ## after several attempts to collect the outstanding balance of £24 for window cleaning and receiveing no reply at all. We are now adding a £40 administration charge to the account. This will then be sent to small claims court witch could incur more fees.
    Just got email back. No apology just check bank account money sent.
    It is literally ten minutes before email.
    Thanks again to those whos advice I used.
    First time I have had to do this an it worked brilliantly.
     
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  2. Duncs

    Duncs Grand Master
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    great result
    i do find BACS can be great, but there is still folk who wont press the button
    boils me
     
  3. Chris33

    Chris33 Forum Addict
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    Yeah,its almost like some think its a great excuse to delay payment (using bacs)
     
  4. adamangler

    adamangler Wakefield Window Warrior
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    I usually remind half a dozen times before dumping and sending out the letter.

    Sent about 10 letters uo to now and got paid from about 7 after the letter. Others I just let it go too much hassle
     
  5. tench0771

    tench0771 Grand Master
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    ive found since going bacs people do take longer grrr only some tho :rolleyes:
     
  6. Crystal Windows

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    Anyone got a good txt or email template to send to non payers as I'm currently chasing a couple new customers that don't seem to want to pay for there first cleans cheers all


    Sent using the Window Cleaning Forums app
     
  7. Gav

    Gav Grand Master
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    This thread might be of help Small Claims Court - how to.
     
  8. Green Pro Clean Ltd

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    #8 Green Pro Clean Ltd, Aug 14, 2016
    Last edited: Aug 15, 2016
    My favorite excuse from non payers when I end up on their door step is 'we just had a baby'
    I always reply 'well it's not mine!' Gets them every time.

    My other is when I send a text reminder and they reply 'we are currently on holiday and I will sort this when I get back.'

    It would take them less time to log on to bank or paypal and just pay instead of replying to text. :))
     
  9. Solarpanelcleanington

    Solarpanelcleanington Forum Addict
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    If they've paid you before by bacs, it takes less than a minute to send money over. Does my head in.
     
  10. Chris33

    Chris33 Forum Addict
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    Or the PayPal ones that forget your PayPal after already sending it for the last few months..yeah right, check your sent money bit, all info is obviously there.
     
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