:( Some Ppl

Discussion in 'Water Fed Pole Cleaning' started by JDMW, Apr 4, 2013.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. JDMW

    JDMW Guru
    Member

    Joined:
    Jan 6, 2013
    Messages:
    1,182
    Likes Received:
    21
    cant believe today. i had a new customer who kept putting me off last month so i said look ill be round next month ~( today ) monday night i reminded her im round today in advance so she couldnt give me the ohhh but.... mmmm i cant afford it treatment. she said thats fine see you thursday. so i pull up and theres water all over the floor and her windows are dripping wet. i though well it aint rained wots happened here, i unload my van to get started and she comes out and said no dont bother i cant wait forever for you, i wanted them done last month but you got funny with me. i never got funny with her, she said dont come tomora i cant afford it so i said owe me next time i dont mind this once and she said no come next week please. i went to go the second time she said im not well, i said its ok lay down i can do them without you here and she said come next month ( today.) i said didnt you see in my terms and conditions is says please contact within 48 hours to cancel unless you went to hospital or someone in the family died. and it says min 3 cleans and if you cancel after 1 or 2 cleans its classed as a one off clean charge. she said well ok then if you wanna be like that my long lost uncle pegged it last night and shut the door in my face :angry: i text her saying what she did was low and she said i nice young man did them for half my price. i said what five quid to clean all your windows ( 13 ) and she said yes. what did he use tap water lol :lol:
     
    Advertisement
  2. Geoff Szita Cross

    Member

    Joined:
    Mar 13, 2013
    Messages:
    60
    Likes Received:
    8
    Nightmare mate customers like that who needs them , we all get them though i just get rid of them not worth the astleeeeee :blink: :blink: :blink: :blink:
     
  3. harunh

    harunh Legend
    Member

    Joined:
    Feb 16, 2012
    Messages:
    10,193
    Likes Received:
    146
    U shud of tuk her off first tym around mate.... I was very strict when i had under 100 customers i couldnt afford to be messed about so i had to be strict , when u get over 150 customers thats when u can lay back a little,, be strict until u grt 150 customers mate

    Go on your round n take the **** customers off now , i once had 80 customers and i toke 9 customers off so i was left with 71 but they were all good customers :)
     
  4. petehughesy

    petehughesy Active Member
    Member

    Joined:
    Mar 24, 2013
    Messages:
    144
    Likes Received:
    1
    Can't stand customers like this, if that lad is soft enough to clean that house for a fiver let him have it, wont be long and you will have a phone call
     
  5. JDMW

    JDMW Guru
    Member

    Joined:
    Jan 6, 2013
    Messages:
    1,182
    Likes Received:
    21
    yano what i looked down my list, ok i have some BIG paying homes i do let slip coz they make up most my money, i just realised if one of them says cancel i take a 40-50 quid drop. i need more 10 quid homes then if i lose one i wont hardly notice the drop. trouble just follows me but it makes me stronger and i wont be soft no more. 90% are good payers but soon as one starts straying you know whats coming and see the signs i think. tomora ill drop more fliers off and then next week follow up with a nice knock on the door. see i can only clean an area when im there, one week i could be 20 miles the other direction and ppl dont understand that if you go clean there windows when they want it done you make a loss in theory. i have set weeks for set areas, i always start the day the furthest point away from home and work my way in.
     
  6. Tuffers

    Tuffers Hero
    Member

    Joined:
    Sep 10, 2012
    Messages:
    9,398
    Likes Received:
    2,746
    I had on last night. I've been cleaning for her for about 10 years. I texted her saying I'd be along tomorrow. She has been putting me off on and off for about 6 months. She sent a £10 at Xmas, so I let it go (I was going to drop her). Anyway she texted back a few hours later saying her husband has bought some window cleaning gear and he will do them as it will give him something to do! She also said she'd be in touch if he got fed up with doing them. If she texts I'm just going to ignore it. It p¡ssed me off a touch.
     
  7. JDMW

    JDMW Guru
    Member

    Joined:
    Jan 6, 2013
    Messages:
    1,182
    Likes Received:
    21
    i kno what you mean, i dont care if they cancel coz they got cash flow problems, i understand that as we all get cash flow now and then. But why cant they say i cant afford it no more. NOPE they wait till u get there and tell you. i got rid of 6 this week now. so the customers i gained last month were a waste of time coz im back to square one. i got a ace up my sleeve tho hehehe
     
  8. Tuffers

    Tuffers Hero
    Member

    Joined:
    Sep 10, 2012
    Messages:
    9,398
    Likes Received:
    2,746
  9. deano13

    deano13 Active Member
    Member

    Joined:
    Dec 9, 2012
    Messages:
    107
    Likes Received:
    2
    I pick a new customer up yesterday and lost him after I finished lol.
     
  10. JDMW

    JDMW Guru
    Member

    Joined:
    Jan 6, 2013
    Messages:
    1,182
    Likes Received:
    21
    how?? hope you charged him a one off clean mate. i set rules, min 3 cleans and if they cancel i charge for a one off clean.
     
Advertisement