Storm and slow

[tench0771]

I’ve got a job we’re payment been slow anyway I was due yesterday and thault I’m sure she didn’t pay last time say there for 5 minutes going through bank account and saw she hasn’t payed for last 3 cleans so did the others next to her and texted saying 3 outstanding and couldn’t clean her this time she was very apologetic and said I’ll pay tonight and asked when I can do it next I said tomorrow no problem as still in area she payed and said wether not good weekend storm can I do next week. I’m in mindset do I dump her or am I being to harsh going through accounts last time I got payment was double as she forgot that time too so what do you guys think !

 

[tench0771]

If she had it done today ide have monertered the situation but just feels a bit of a piss take i do clean her friends either side they also makes it bit harder to decide

 

[Iron Giant]

Instantly before I read your entire post it would have been dump, but when its jobs close together I'm always in two minds myself, but running up 3 cleans in my books isn't acceptable, I have dropped people in the past for repeatedly ignoring texts for payments

I wouldn't trail back next as then the job will be out of sync with others, I'd just tell her she'll have to wait until her neighbours are due again, and see what she comes back with.

 

[Part Timer]

I wouldn't have let her get 3 cleans behind. Only allow good long standing customers 2 washes. Don't know what the wind is like down there but we wouldn't work in this.
Sorry to say but I think you've caused some of this problem by not being on top of your accounts

 

[ched999uk]

Personally I wont do another clean until the previous one has been paid. On the bottom of my squeegee invoices and emails I state "Payment within 48hrs where possible is appreciated", I send a text reminder after 7 days.

I had the odd one that would take 2 weeks to pay but I know those. I did have 1 very small job, next to another, that was front only and I charged £9 ( I know - too cheap but only 2 windows and door next to another job), he was slow to pay and a good few months ago didn't pay his last bill, so I didn't clean it next time. No answer to text so I dumped him. That, touch wood, is the only none payment I had last year.

 

[Scots lad]

Picked right time to go away

 

[spruce]

Personally I wont do another clean until the previous one has been paid. On the bottom of my squeegee invoices and emails I state "Payment within 48hrs where possible is appreciated", I send a text reminder after 7 days.

I had the odd one that would take 2 weeks to pay but I know those. I did have 1 very small job, next to another, that was front only and I charged £9 ( I know - too cheap but only 2 windows and door next to another job), he was slow to pay and a good few months ago didn't pay his last bill, so I didn't clean it next time. No answer to text so I dumped him. That, touch wood, is the only none payment I had last year.

The job isn't complete until it has been paid for.

 

[Jaygti]

I’d personally keep her as a customer.
Three houses in a row is a good little run, you know she will pay eventually, all be it a bit late, I don’t see a problem.
Once I think a can trust a customer to pay , I don’t even bother chasing until they owe 3, although once I’ve sent a reminder I won’t do it again.
I’ve been burnt once in the last few years, and that was because she was dead and I didn’t know.

I’d be less happy about cancelling because of the weather though, and there’s no way I’d go back the following week, I’d just leave it till the next time.
If it became a regular occurrence I’d have to think about dumping though.

 

[Scots lad]

 

[Scots lad]

Picture was supposed to be with 1st message lol

 

[tench0771]

I messaged her today saying can’t come back until next clean if she wants to skip today I normally pretty un top of payments but this one slipped through the net I normally do payment on return or let it go twice if it’s long standing who I no I’ll get it

 

[steve garwood]

View attachment 31102

Is that Lewisham?

 

[P4dstar]

I messaged her today saying can’t come back until next clean if she wants to skip today I normally pretty un top of payments but this one slipped through the net I normally do payment on return or let it go twice if it’s long standing who I no I’ll get it

I think that’s the right decision. If you go back on Monday how does that look to her neighbours who you cleaned just before the storm? If they ask her she’ll not tell them she was late with payment. She’ll tell them she asked you to come after the storm. That would likely put their noses out of joint.

 

[mattybondi]

id get rid,in writing then theres no chance of a restart. I make sure that i have new jobs trickling in all the time by putting little free ad posts every week on facebook/pinterest/twitter /friday ad etc that then forces the issue to get rid of any messer asap

 

[Richyconnett]

It is hard when you know you’re going to bump into her each time you do the neighbours. But I never clean before getting payment for the last one. For really bad payers I have offered to carry on but only if I get the payment the night before ( a kind of pay and play arrangement) or get them to agree to a standing order. Although I don’t really like standing orders these days it can be an option.

 

[Iron Giant]

I messaged her today saying can’t come back until next clean if she wants to skip today I normally pretty un top of payments but this one slipped through the net I normally do payment on return or let it go twice if it’s long standing who I no I’ll get it

It does happen, mate, do you not use Cleaner Planner or similar I'm assuming you don't, with my poor memory I'd have lost a fortune over the years

 

[Iron Giant]

It is hard when you know you’re going to bump into her each time you do the neighbours. But I never clean before getting payment for the last one. For really bad payers I have offered to carry on but only if I get the payment the night before ( a kind of pay and play arrangement) or get them to agree to a standing order. Although I don’t really like standing orders these days it can be an option.

I had a situation with a customer who always paid via BACS. Then she started ignoring my texts for payment. She owed me for one clean, and six months passed. She came out of the house all apologetic, grovelling, almost waiting for me to start up again. I got her to sign up for direct debit on the spot.

I also had one a lad I have known for years who wanted to pay cash or said he would do a bank transfer, I text him 6 times or more and was completely ignored weeks later he was all sorry and made a bacs payment he had peed me off that much because he is a small business owner like myself that I never went back.

 

[tench0771]

It does happen, mate, do you not use Cleaner Planner or similar I'm assuming you don't, with my poor memory I'd have lost a fortune over the years

I don’t use cleaner planner all done on paper I should move with the times but I’m a bit of a dinosaur

 

[tench0771]

I think that’s the right decision. If you go back on Monday how does that look to her neighbours who you cleaned just before the storm? If they ask her she’ll not tell them she was late with payment. She’ll tell them she asked you to come after the storm. That would likely put their noses out of joint.

That’s it mate if you do it for one every one will except it she will have to put up with dirty windows

 

[Crystalalan]

I don’t use cleaner planner all done on paper I should move with the times but I’m a bit of a dinosaur

You`re not the only one. less to go wrong that way. Though I do use google sheets for my accounts.