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This very much depends on how much you need the customer.How do you deal with customers wanting to skip a visit?
this is bang on.......however if the excuse is because its going to rain tomorrow or some other weather related excuse i dump and never go back....another reason to dump is "the windows are still clean" excuse...dumped....It depends, is the unhelpful answer.
I don’t have rules.
it depends on why? How often do they do it? Is it a good price? Is it in a road with other work? Do I like the customer? Do they generally pay on time? How busy am I? Do I need the money to pay the bills? Etc etc .
After all that I’ll make a decision.
Easy answer, do you need their custom and one less minor input of cashHow do you deal with customers wanting to skip a visit?
See what the reason is first, if they say they look ok so next time please they will do it again.How do you deal with customers wanting to skip a visit?
Yeh Ive got two at the moment that are big ancient manor houses, been off nearly a year now with scaffolding all around and long running work going on. trouble is with a lot like this, the scaffolding goes up yet the builders take forever to actually start and finish the work. Think we've got a shortage of quality builders round here as theres so much work.There’s a lot of this about at the moment.
I had a bad week, I’m £165 down this week because of skipping cleans.
5 houses -1 big, 1 medium, and 3 smallish ones.
All 5 are having building work done, so I don’t mind.Spending their COVID savings I suspect.
Hopefully things will die down soon. ?
I agree that if the reason is petty, elbow them.As I give my customer's cleaning dates, I don't mind if they need to postpone, or skip if they give me notice, all it requires is an email or a phone message before the day is prepared and I am fine with that.
Now if I arrive at a customers house, give them the next clean date, and arrive as stated and they turn me away (not today please, or can you leave it this time etc) they get permanently cancelled right away. I have a zero tolerance approach with this.
When 3 or 4 months goes by and i get a message from them asking where we are and why haven't I been, we respond with an apology like this:
"Thank you for contacting xxxxx, we must apologise but unfortunately we have on file that the service was cancelled back on the (turn away date) hence the reason why you have not seen us.
You can recommence the service if you wish, please just let us know and we can requote a new price for you should you wish to come back.
Best wishes..
On the bill is a big arrow with a date on it. That is when I am back on that round, people absolutely love it. It works very well, all they got to do it pop it in their diary, and remember to leave access on that day.I agree that if the reason is petty, elbow them.
However, you say you give them a date of the next clean. Surely you don’t expect them to remember that 4-6 weeks later?
It’s a window clean not a hospital appointment.
I have a window cleaner. He text me the evening before so I can leave a key hidden and move my motorbike. If he said the next date is so and so, that would go in one ear and out the other as it’s to trivial to remember. But if it works for you.........
Honda CBR 650s. Although it’s around 6 years old now so might flog it soonOn the bill is a big arrow with a date on it. That is when I am back on that round, people absolutely love it. It works very well, all they got to do it pop it in their diary, and remember to leave access on that day.
Less work for me, and the rounds work like a well oiled machine.
What bike do you have?
I’d hate to work like that. What if you fancy a day off, it must throw the whole round out?On the bill is a big arrow with a date on it. That is when I am back on that round, people absolutely love it. It works very well, all they got to do it pop it in their diary, and remember to leave access on that day.
Less work for me, and the rounds work like a well oiled machine.
What bike do you have?
I had the 400 rr babyblade.. good but old bikes.