PR Cleaning Solutions
Active member
- Messages
- 39
- Location
- Ireland
Hi all, so I started my own business last September now and its going really well. I offer Window cleaning, gutter clearing and gutter and fascia and soffit cleaning.
What I am wondering is, how do you all keep track of your customers, do you have a database or record book, I'm still not at the stage where I just call every month, 2 months etc with my customers, most times i need to get in contact with them and book them in.
When booking in your customers do you call them or text, I found that with texts some people don't reply for days and by this stage I was already in their area.
Also I find it hard to get customers who want their windows done every 6 weeks, most people are every 3 or 4 months and some I've gone back to after this lenght and still said no. Do you ditch these customers or keep getting in touch to see when they want to be done again? Also I find a lot of people need to be home for me to do their house as they are terraced house or have a dog.
Luckily I'm kept going by big houses that want all the works done, gutters windows fascia and soffit, and i find this is where the money is, but I would prefer more regular work from the same customers as eventually I dont need to keep looking for new customers once I have enough regulars.
I would appreciate any advice or tips that helped for you.
Thanks so much
Philip Rowe
PR Cleaning Solutions
What I am wondering is, how do you all keep track of your customers, do you have a database or record book, I'm still not at the stage where I just call every month, 2 months etc with my customers, most times i need to get in contact with them and book them in.
When booking in your customers do you call them or text, I found that with texts some people don't reply for days and by this stage I was already in their area.
Also I find it hard to get customers who want their windows done every 6 weeks, most people are every 3 or 4 months and some I've gone back to after this lenght and still said no. Do you ditch these customers or keep getting in touch to see when they want to be done again? Also I find a lot of people need to be home for me to do their house as they are terraced house or have a dog.
Luckily I'm kept going by big houses that want all the works done, gutters windows fascia and soffit, and i find this is where the money is, but I would prefer more regular work from the same customers as eventually I dont need to keep looking for new customers once I have enough regulars.
I would appreciate any advice or tips that helped for you.
Thanks so much
Philip Rowe
PR Cleaning Solutions