Hi everyone. Another new one ?

[spruce]

Some good food for thought there.

Luckily I do have a lot of customer service and sales experience, so that part doesn't worry me. I'll need a little time to work out my chat, but I know I'll get there with that. 

I do have an issue with being too much of a perfectionist. I'll have to keep that in check, I often get behind in my job because I want to do everything to a standard I'm happy with. I know it's wrong.

I guess really what I should be looking for is a standard slightly higher than the majority of the competition? And by standard I mean in all aspects, dress, reliability, customer service, quality of work etc. 

I like the story about the £2 guy. He sounds like a character. Not sure I'd like to be a person who just says "that's what you get for £2" I think it would make me feel terrible. I guess some people are like that. How long does it take him to do each house then? How fast can a good guy clean two windows and a door?

I don't know as I've never watched him. In the main the top window is above the lounge window and the door is to the side. I'm told he just does a row of a few top windows then lowers his pole to do the lower run. He doesn't care if the top window is still dripping down onto the window below. In 9 out of 10 times it will dry OK anyway. It's all about speed. Lowering and raising a pole for every front house done individually slows us down as it would him.

 

[Part Timer]

Yep, you will also concentrate on the frames, edgings and sills too on the first clean

That's the window, window frame, window sill. Otherwise you clean glass and are a glass cleaner not a window cleaner.

 

[HWCS]

I'll keep that in mind thanks, it's a good point.

I'm lucky in that increasing / reducing my hours is very easy in my job as it's very flexible. 

I'm hoping that I can do half as well as hwcs, his thread was inspirational. He worked so hard. Until Jan next year I have a lot of childcare commitments, so I only have a solid 2 days a week. After Jan they are going to school, so I'm going to have a lot more working hours available.

Im massively flatteterd by this comment and glad my thread has been a help and people are getting ideas from it.

If i can be of any help just gimme a shout, im still learning every day and i stand by the saying "most of these guys on the forum have forgotten more than ill ever know" 

 

[spruce]

That's the window, window frame, window sill. Otherwise you clean glass and are a glass cleaner not a window cleaner.

The EU that Britain was once a member of formed a committee to stipulate what a window is. They concluded that it consisted of the complete window frame, the glass and the sill. 

They then put their conclusion into a document that was circulated to all member countries for future reference.

So now we are left in no doubt as to what a window is. ?

I'm sure they would also have done the same for a door. ?