Chris34
Well-known member
- Messages
- 1,775
- Location
- Stockport, Cheshire
I text all my customers the night before, always have done, even include an estimated time of arrival. From various feedback over the years this is one thing that has stood out when they've commented on the service "I like how you send texts the night before".
It's just about pushing the level of service to a high standard.
The reason I did it is because I know if I had a window cleaner I wouldn't want them turning up at any point and any time without notice. I'm funny with things like that, I like to be in the know with what's happening and hate random calls.
It's a two way benefit though, it benefits the customer because they know when I'm coming. It benefits me because they unlock the gates, close the windows etc.
It's great that other window cleaners don't text their customers, just means my service will stand out more compared to theirs.
It's just about pushing the level of service to a high standard.
The reason I did it is because I know if I had a window cleaner I wouldn't want them turning up at any point and any time without notice. I'm funny with things like that, I like to be in the know with what's happening and hate random calls.
It's a two way benefit though, it benefits the customer because they know when I'm coming. It benefits me because they unlock the gates, close the windows etc.
It's great that other window cleaners don't text their customers, just means my service will stand out more compared to theirs.
