Round prices going through the roof

[RyeCleanLiam]

We have all our customers email addresses, so we could quite simply do a group email to as many as we like stating the business / work is being taken over, they will be notified as soon as the new operator has taken over. To do this we will be passing their info on to the company taking over. If they are NOT happy for us to do so then they must notify us in writing within 30 days. 

That literally covers it. 

I have gone on for years about the value of collecting as much contact info as possible and now we have all names addresses phones and emails... so easy to communicate intentions with clients.b     

You are quite right Green that is the best way to go to email them all. I think Window Cleaners will be scared to do this though at the moment as they will be worried that half their clients will say no and they will have only half the work to sell. I suppose it’s the risk you have though which is what I have said to the guy I’m buying work from.

 

[Dave Shaw]

I beg to differ ultimately the more info you have is a good thing, just having street names and house numbers in a old notebook for example isn't good for selling on work or accounting imho as I use cleaner planner I have a detailed  transaction history of each client which can either viewed by a prospective buyer or the taxman should the need ever arise. 

I wasn’t saying it was bad or wrong, just not needed as I’d say it was down to personal preference with what you feel comfortable with. Obviously for accounting issues or chasing late payments etc it could be beneficial but that’s a different subject to this post.


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[Teaboy]

As far as I know GDPR is to do with personal data, so if there is no customer name and just and address and phone number you can use a bit of a loophole as there is nothing in the information to identify whose house or phone number it might be, or if they are even related to each other.

Customers are your business asset, you can sell as long as it’s clear what you are doing it would only be a breach if you sold it to me for something other than cleaning the windows


You hold that data to ensure a window gets cleaned as long as this doesn’t change your all gravy.


You can’t sell that data or canvass to them about your brother in laws upvc business


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[windowsurfer]

Wow seeing rounds being sold for x 10 times value here in Scotland. £200 worth of work went for £2k.

If that is the case there is money to be made if you can build a 1k round within 2 months then sell it.

There isnt a scotsman that would buy that,im sure of it

 

[Iron Giant]

I wasn’t saying it was bad or wrong, just not needed as I’d say it was down to personal preference with what you feel comfortable with. Obviously for accounting issues or chasing late payments etc it could be beneficial but that’s a different subject to this post.


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Fair do's ?

 

[P4dstar]

We have all our customers email addresses, so we could quite simply do a group email to as many as we like stating the business / work is being taken over, they will be notified as soon as the new operator has taken over. To do this we will be passing their info on to the company taking over. If they are NOT happy for us to do so then they must notify us in writing within 30 days. 

That literally covers it. 

I have gone on for years about the value of collecting as much contact info as possible and now we have all names addresses phones and emails... so easy to communicate intentions with clients.b     

The problem is the expressed permission bit. You can't just tell someone that they need to opt out if you've never made them aware you would do this from the start then you need to get expressed permission and not opting out is not expressed permission. In the same respect I get emails a few times a week from companies I have never done business with trying to sell me things. They take my email address from my website. Under GDPR they have no right to contact me but I do nothing about it. The chances are customers wouldn't do anything if you sold their details on, the only problem we have is there are so many of them. If you sell on £1k worth of work it could be 75-100 customers, thats 75-100 opportunities for someone to complain about you because the work is small and often. I think in court, answering to the ICO you would probably be alright saying well I sent an email with the best of intentions... Thats worst case scenario though.

With regards to collecting and storing details it needs to be stored securely and can't be 'excessive'. Nothing you have described is excessive, anyone collecting less information is missing a trick. You have every right to communicate with customers, it's not like you're collecting health data or criminal convictions.

I am changing my website today to include a privacy policy page which includes information on chasing customers who haven't paid their bill. Speaking to chaps at my old company they are having a nightmare with people using GDPR as a reason they can't chase them for a debt. Because some they were customers before GDPR came into effect and were made aware that they would visit them at home as well as call and text if they ran late they are ok. I never made customers explicitly aware that I would visit them at home if they didn't pay, nor have I ever had the need to, but this is something worth considering for everyone. There is a template out there. On the flip side a judge would rip a person to pieces who tried to claim they didn't pay because the person broke GDPR, assuming the person chasing the bill acted fairly.

 

[Redditch windy]

all this is by the by in my opinion,selling rounds for xamount etc is all well and good,and the more you can get if you're selling is good for you, but at the end of it the purchaser is only purchasing goodwill,names address email mobile numbers etc dont mean anything if the customer decides they dont like the "new" guy,they'll just walk,leaving the purchaser with a list of useless "data"

but thats just a small risk of buying a round,doesnt mean the round isnt worth the money though

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