Rudeness

Discussion in 'Chit Chat & Introductions' started by TolishAPurd, Nov 6, 2015.

Advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the UK Window Cleaning Forums.
    Starting or own a window cleaning business? We're a network of window cleaners sharing advice, tips & experience. Rounds for sale & more. Join us today!

  1. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Story time. I've not encountered a lot of rudeness whilst working but this is one such event that happened a week or two back, be interesting to see how different people on here would have handled it....

    I got a phone call from a guy responding to my leaflet drop wanting his windows cleaned regularly. Seemed a nice guy, humble polite etc, and when he told me his address I checked it out on google. Excellent I thought, its a house I've wanted for ages, its on a main drag that I drive past all the time, and its a nice modern building with loads of new huge panes. All seems good at this point. I arrange a visit as its an unusual house that's impossible to quote over the phone.

    I turn up and get greeted by a pretty girl that tells me she's the nanny, the man of the house isnt in but shes happy to let me look around to price up. The house was a tradders nightmare at the back, and even a wfper wouldnt get on too well without a backpack. There was glass balconies everywhere, porches, conny, skylights, the lot. I ventured upstairs to check out acces tothe balconies and as I went into one of the rooms there was a woman on the computor. I said hello and went to check out the balcony. Strange I thought, she didnt even look round, maybe shes a lodger or something, as most people want to meet the person that is walking around thier house. So after the awkwardness I ended up asking "hi, are you the homeowner?" ..... "Yes she replied". "Oh ok, I'm just having a look around so I can price up for your window cleaning". "Ok" she said not even looking over her shoulder. .....more silence.... Awkward as ****. So I looked around about 10secs longer and then quickly left thanking the nanny for her time.

    Didnt even bother pricing, and didnt bother emailing. As far as I am concerned it was the kind of house that would need all sorts of customer interaction as I need to access all areas, ladder through the house, etc. If someone cant even be bothered to introduce themselves on the first visit, in my mind she was going to be a pain in the hoop forever more. I thought about giving an arsehole tax, but I've got enough work to not bother with the aggro. So what would you have done in this situation?
     
    Advertisement
  2. Diwrnach

    Diwrnach Grand Master
    Member

    Joined:
    Jun 21, 2014
    Messages:
    3,318
    Likes Received:
    953
    Wouldn't of judged her by that at all to be honest, not all folk are forward, she might of been really shy, really busy, maybe a writer in mid swing? who knows, I would of priced it and left, though it sounds like a house you wouldn't want so if its easier to use her as an excuse go for it!! hehe
     
  3. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,521
    Likes Received:
    904
    Think of a price, double it. If you don't hear from her, ka Sa ra :smiley:
     
  4. Adams0211

    Adams0211 Guru
    Member

    Joined:
    Oct 9, 2014
    Messages:
    1,161
    Likes Received:
    498
    I always think it's best to go with your gut feeling whether it's work related or life in general.

    Talking about rudeness, I had a customer a month or so back who rang me and asked for a quote. I said I'd pop round on my way out the next morning and have a look and give her a price. She asked me if I could do it without disturbing her and asked me to text her with a price. Bit weird but fair enough.

    The following morning I went round and let myself in the back garden, saw what I needed to see and then walked round to the front of the house. As I was stood on the front path looking up at the gutters the front door opened and the husband walked out. He looked confused so I introduced myself and told him what I was doing. He called inside to the wife and told her I was there.

    She replied "I told him I'm f**king busy and not to f**king disturb me" Tell him to f**king text me." The husband shrugged his shoulders and I shook my head and walked back to the van.

    I got a text from her later in the day asking for a price. I told her that I wouldn't be doing any work for her due to her behaviour that morning and didn't hear back from her again.

    Can't be dealing with people like that.
     
    • Agree Agree x 5
    • Like Like x 3
    • List
  5. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,521
    Likes Received:
    904
    :Dsmiley: Poxy phone
     
  6. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,521
    Likes Received:
    904
  7. steve garwood

    steve garwood ginger lion
    Member

    Joined:
    Aug 5, 2015
    Messages:
    2,521
    Likes Received:
    904
  8. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    Figured it would get mixed responses. Even though the house was a challenge, it still would have worked out well. It was just like Adams described, it was a gut feeling, and its hard to get that across in a post. If it was the sort of house where I can let myself in the gate, clean the house, and drop an invoice then it wouldnt have been an issue. But because I was going to need to organise the cleans with her, walk around inside with ladders, I could just tell we were going to have a fall out soon enough. As I was looking around, I noticed that the windows werent too bad, which made me wonder what happened to the last cleaner. It started to make sense to me when I met her, reckon she gave the other windy bother. It was just that gut feeling.
     
  9. TolishAPurd

    Member

    Joined:
    Nov 3, 2013
    Messages:
    5,101
    Likes Received:
    2,681
    You definitely did the right thing, no doubt.
     
  10. mark

    mark Forum Addict
    Member

    Joined:
    Sep 26, 2014
    Messages:
    708
    Likes Received:
    180
    access can be a nightmare.if anything, like me you would dread doing it each month anyway,even if the moneys ok.i have a custie like this got to text night b4,electric gates etc.never a smile or a cuppa or anything.get rid & replace with three:eek:
     
Advertisement