Changed over from HD power up to 3D power up today, only cleaned my own windows so far and I likely ? will get a proper testing from Monday but only heard positives from other users ( apart from my minor issue) that Jordan sorted immediately ? Also a big thank you from Emma and Jordan at waterworks for excellent customer service even though I purchased the reel from WCW. Jordan explained in detail how to change the coupling out and receive the new part 0800 the following morning.