Did I quote wrongly?

Discussion in 'Water Fed Pole Cleaning' started by slippy, Mar 18, 2016.

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  1. slippy

    slippy Well-Known Member
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    Just quoted a house £25- seemed ok price for me I priced it like this- £2 for each big bay window (4 windows) or two patio doors and 50p small windows. £1 large single windows. Similar house down the road I quoted £25 and he said ok but was £5 more than his previous window cleaner. So thought I did well on that one. But when I went two doors down from the house i just quoted I asked how much people paid in the street and he said £35-40. I messed up !!

    The guy on the house i just quoted also said if I did insides that would be £50 in total and I nervously agreed. Arent insides more expensive? I guess if the insides take ages I will have to politely tell him I quoted wrongly for them- you can change the price, cant you and up it?

    It was in a expensive part of Bournemouth and the young guy had a Ferrari in his garage- obviously he was minted!
     
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  2. Clisty1989

    Clisty1989 Forum Addict
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    I wouldn't up a price after giving it, just take it in the chin if you have.
     
  3. tench0771

    tench0771 Grand Master
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    sounds like he could sence ur a bit nervese and new wc so he probly just saying that to get a cheeper quote i give my price dont let the custmer price it for u u can banter the price have a laff with it with the custmer b relaxed act like it dont matter if u get the job or not ude b saprized how people change and pay the going rate as for insides i charge the same as out side say u will need every thing takn off the window sills to keep the price the same as out side haggle a cuppa as well:D
     
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  4. tench0771

    tench0771 Grand Master
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    ps there is no rite or rong price its wat ur happy with c how long it takes and go from there bear in mind it will b quicker the second clean
     
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  5. spruce

    spruce Grand Master
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    #5 spruce, Mar 19, 2016
    Last edited: Mar 19, 2016
    If you are happy with the price you charged then don't let it worry you. Why did the previous cleaner stop doing them? Just because the blokes got a Ferrari in the garage doesn't mean he is minted.

    (Leasing is a cheap way of 'owning' a prestige car as the rental is based on depreciation. In my old motor dealer days a Porsche Boxter was a similar price on lease as a Citroen C5 was. A BMW 5 series lease was virtually the same as a C5. If you wanted to impress your mates or send out the message that your minted, what would you rather lease? One of our single customers who worked on the rigs owned an Aston Martin. He had to get rid of it as he couldn't afford the first major service that was coming up. But his mates thought he was Mr Cool.)

    Some people are just stirrers and like to wind others up. ('Wow that's cheap' can wind you up for years as it messes with your head even if it wasn't cheap. The person that said those 3 words has now got some control over your mind which can last for years.)
    Just because your customer said it doesn't mean that its true.

    You sound as though you have priced the job up according to a formula which works for you when quoting. But being part time you still have to get into what the market will pay. If you find that your pricing formula (which I personally think is an excellent way of pricing) gives you a good hourly rate then stick with it. If you find it isn't then you can tweak it accordingly.
    I once heard it said that if you get all your quotes then you are too cheap, if you get none of them then you are too expensive, so the aim was to get about 60 - 70% of quotes. Makes sense to me. But it takes time to find that happy medium.

    Different areas in the same town command better pricing than others. We have an old ex council estate with lots of old retired folk. We charge less to do these houses, but most pay on the day and pay for their neighbours as well. So pricing isn't just about one thing. We have another round which is very compact. Its a good earner as we just crack on and do one house after the other.

    There is a window cleaner who does Charltons just outside Guisborough on the way to Whitby. He has most of the terraced houses in that village. Does fronts only for £2 which is 2 windows and a door. He has about 80 customers. A good earning day and no one can compete as those prices and steal his customers. If he doesn't do a good job one day, tough, what do they expect for £2? At that price no one complains.


    I don't know about Bournemouth but here is a price list of a window cleaner in Southampton. This is a growing business so his pricing is acceptable for that area. (I wish we could get prices like this in the North East.)
    Window Cleaning Prices in Southampton

    So if the house you charged £25.00 for is in a similar category as the 5 bed detached in Perfect Windows pricing structure then you are OK.

    Inside we do charge more than outsides, but we try to avoid doing them these days. You need to make sure everything is removed from the window sills, curtains tied back, etc by the customer before you clean the insides. We do the odd kitchen window for some old dears who can't reach over the sink to do them themselves.

    When you first start out you get caught pricing wise. Over time you can adjust prices you have under priced. On several occasions we have gone cap in hand and told a customer that we made a mistake in quoting (the job is taking far longer than we estimated so we need to revise it to this. Sorry for our mistake.) We were prepared to loose the customer in each case but still do them today. We didn't do this after the first clean, but stuck with it for a while. As tench0771 says, sometimes the second and third clean takes less time.
     
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  6. daveyboy

    daveyboy Legend
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    I didn't think southampton would pay those prices. .my family are from there and it doesn't seem that affluent
    Well done to him for charging that
    slippy I'll be in Bournemouth for a week on the 11th april
    I'll give you a shout lol
     
  7. spruce

    spruce Grand Master
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    When I first saw his price list my eye's opened wide and my mouth dropped open :D
     
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  8. Danfire

    Danfire Well-Known Member
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    As above...insides can take longer so if you plan to keep this job for the quoted price I would add that it is conditional that you have clear access to every window (ornaments/photo frames removed, curtains, nets and blinds out of the way, all the toothbrushes, toiletries, mirrors out of the way, stuff cleared off kitchen work tops etc).

    I'm about to drop one partly due to her insisting the insides are done every second clean, always fat splattered over the inside kitchen glass, nothing ever cleared. Inherited her at a poor rate with in and out at the same price and she expects internal door glass to be done also. Now she has started skipping so six weekly has become twelve weekly and last visit the dogs had caked the back door with mud.

    I'm down South also, your pricing sounds similar to what I would expect although I would stick with a pound for the small windows, a pound for each window in the bay and once I've totted them all up consider awkward access and stick on extra for that and then I would stick on a couple of quid extra for good measure and round up to the nearest fiver so you don't have to worry about too much schrapnel. Does sound a bit cheap for the posh end of Bounmouth.
     
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  9. Nathan_M

    Nathan_M Northern Cleaning & Maintenance
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    Where abouts in the north east are you from spruce ?
    As for quoting slippy I always go with what I'm happy earning, likes been mentioned, if the round is compact and next to each other or if they always pay on the door then you have room to charge a little less buy if it's scattered and there's more driving you can charge more (never go on how wealthy an area is) I used to clean a big house where I lived before, took 45 mins outside with wfp and it wasn £75 and when insides were due every 2 weeks it was £75 for them, she used to pay £225 (1 ouside clean and 1 inside and outside clean per month) BUT I've also been to wealthy areas where you charge £15 for a house (not a big one mind) and they gasp at the price, always remember, the rich have a lot of money for a reason lol (they are tight)
    But never let the customer price the job for you or even tell you a price they "want" to pay as they can then think they have you over a barrel.
    Your way seems a Good way of pricing might I add :)
     
  10. Ads81

    Ads81 Member
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    Very good advice there


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