facelift hose & service

Discussion in 'Water Fed Pole Cleaning' started by simon, Mar 26, 2015.

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  1. simon

    simon Guru
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    rang them today to try & get a sample of the pole hose & the lass was really unhelpfull, no product knowledge & said even if i paid p&p they couldn't cut a metre off to let me try ( which another quality supplier was happy to do for free ) so ive had to get some from wcw some price though eh £9.99 for 10m as opposed to gardiners £12.50 for 30m
     
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  2. ♠Winp®oClean♠

    ♠Winp®oClean♠ Forum Addict
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    Are you aware that Facelift & WCW are the same company?
     
  3. Jake

    Jake Grand Master
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    Yeah it's expensive and customer service is rubbish at wcw, but the hose is good so at least you'll be sorted with that.
     
  4. tench0771

    tench0771 Grand Master
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    the facelift black hose is very good stuff ive hurd the custmer survice is shocking tho buy a few some one i no was guna order 2x facelift neon poles but declined as he had so mch trouble with his big boy back pk and wcw were not very good to deal with so he stuck with his trided an tested gardner extreme poles shame as i realy wanted to here his view on them :rolleyes:
     
  5. Jake

    Jake Grand Master
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    Yeah gardiner have the best customer service there is, I hope alex keeps that going, as its so nice dealing with a company that actually sounds enthusiastic and listens!

    I always buy online from wcw - that way I dont have to speak to anyone! As for poles I always buy them from polarbrite near where I live, that way I can test the pole and literally pick the one I want in the flesh... I guess I'm just lucky they sell facelift stuff and the shop is only 20 mins away
     
  6. simon

    simon Guru
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    nope news to me lol , i've always dealt with gardiners but they don't do the hose i need anymore, i guess i've been spoilt by their customer service
    last week alex found a pump i needed for a v2 backpack & i had it the next day.
    its annoying the way we are treated cos we pay their wages
     
  7. Stephen Fox

    Stephen Fox Active Member
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    Tench, can you let the person you know to contact me to find out what has happen. We strive to provide to best customer service you can get, I've heard horror stories from every single supplier out there - we can't please everyone all of the time.
     
  8. Jake

    Jake Grand Master
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    Stephen can you start doing some videos of the latest products? That's one thing I wish you'd do!

    I'd like to see the neon pole and this new 'badger brush' etc, it's off putting when there is little info on your products, there's no weight info on this new brush etc,

    That's one issue with the wcw website, there just isn't enough info on the products!

    In general I like the facelift stuff, but please make information more available and do some product videos on YouTube... I think that would help sales massively.
     
  9. Stephen Fox

    Stephen Fox Active Member
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    Jake, we are aiming to do a lot of videos this year. Should have some up with in a week or two and build from there with as much info as possible.
     
  10. Green Pro Clean Ltd

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    Stephen, yes, I do enjoy your videos, but can you please ask whoever makes them to keep to the facts and leave the 30 second BORING intros 'I Made this' 'a so and so production' and so on out of it. There is no need for production credits etc, it's not going to be voted for at the Oscars. But keep it to the point and factual. I prefer it like that personally as all I want to see is the product, how it works and the price.

    Just my 2 pence worth
     
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