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Problems at Grippatank???

WCF

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Did my first 1st clean using hot water and its fantastic and even better as the diesel cost was negligible. £40 I charged and I also got £20 for cleaning a downstairs neighbour with less windows. In all it took less than an hour for both. Must thank Oliver and Peter from Grippatank for coming up and getting it working. I now understand that pure water grabs the dirt and will continue to draw out soap from any rubber seals until there is nothing left. I now understand why the experience folk use hot water, its just pleasent to work with and another secret to this wfp game. ?  

 
@steve garwood Thank you for the feedback - we do try our best to be helpful ? Pleasure doing business with you. We don't have a Paula here, but it was most likely one of the lovely sales ladies you spoke to. The servicing costs are obviously less should you bring the vehicle to us, but we can, and do regularly send vans out onto site for customers, as this is easier for the customer.

@RWCleaning Thank you?

@Pjj I am pleased to hear your still so happy with the HydroHeat diesel heater kit purchased from us. 

With regard to the HydroHeat diesel heater servicing - it would be worth noting:

  • Unlike what most marina dealer would likely carry out on a service, our service charge is not just for replacement of a single part (i.e the  burner on literally the heater itself) - but rather includes a comprehensive service of the complete window cleaning system. This would include the heater service itself (which does have serviceable parts), CO2 adjustment and Diagnostics (which will fine tune the heater to ensure its running properly and using fuel efficiently), any system/reel/or pole water leaks corrected, strainers/filters cleared/changed, leaking connections replaced, and batteries & electrics tested and checked (repaired if needed). The service also includes a pole inspection and service for 2 poles.  If the system is an RODI system, the service package for this will also include the RO system being serviced as well (membranes not included).
  • Our HydroHeat warranty covers you for 2 years, and includes on site warranty call out. This is for manufacturers fault issues (i.e parts that fail due to a faulty product, but doesn't cover misuse). This warranty however is only valid if the heater is serviced every 12 months within the service schedules (customer's can come to us, or can opt to pay for us to come to them).
  • Of course, once the product is outside of warranty, its entirely up to the customer if they prefer to service and repair the systems themselves, or have us maintain the equipment on a regular basis. This ultimately comes down to customer preference, just as with vehicle maintenance - some prefer to do themselves, and others prefer to have it done regularly by the garage. One thing is for sure, prevention is certainly better than cure with the heaters IMO.

@Iron Giant Thank you for your feedback. We use a very clever support system which logs enquiries and support based calls/emails - of which i actively monitor to ensure customers do get their questions answered by the team (i can see every response from my screen for each customer's enquiry if i wanted too).  Whilst my team are extremely busy with enquiries etc, they are usually very good at getting back to customers (although of course, in some instances it may not be an immediate response).

I am not sure which customer you are, and I would be very grateful if you could please DM me or email me to let me know - as i am curious to see which member of the team hasn't come back to you, so i can make sure this is resolved for future. With regard to the information on the website, thank you for this feedback - we are working hard at adding more content to the website - but if ever there is info missing, when a customer emails in ([email protected]) , we will answer the question and then also add that information to the website.

@NoName Thank you so much for your feedback - that is really appreciated. We are a family run business, and we are genuinely passionate about what we do - so when customers such as your self take the time to comment on the hard work we put in, it means alot!

@Part Timer Whilst it is true "CCJ's aren't growing pains", as per my response above - the issue is not "they're a company not doing what they've promised" - but as stated above, We have had some serious issues with a couple of key suppliers including failure to supply goods to the correct quality (or at all). 

@Shammy Davis Senior I know i handled this one with you personally and it was a mess for sure - for which you had and have our sincere apologies. With the delivery issues you experienced, we were very happy to organise the pickup of the poles and refund you. We wish you all the very best with your business plans, and thank you for the opportunity.

@scottish cleaning service As always, its a pleasure seeing you - It was great to see how well your business is doing, and be a part of that. The heaters are bench tested, and then also tested once installed into a vehicle (in your case it was tested over the course of the full day as per our normal standard). In your particular case, a simple adjustment on the CO2 on the heater diagnostics was all that was needed to stop the heater going into fault mode. The heaters are set to a standard at factory, which 99.9% of the time is perfect - but sometimes (very very rarely), once the system has been used for a period of time, it can be apparent that the CO2/fuel mixture is not correct, and needs adjustment (this can also be related to the van and system layout too actually, as for the how long the fuel system is to the heater). 

We have ordered you a siren for the top of the van ? 

 
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 Whilst it is true "CCJ's aren't growing pains", as per my response above - the issue is not "they're a company not doing what they've promised" - but as stated above, We have had some serious issues with a couple of key suppliers including failure to supply goods to the correct quality (or at all). 
Well you can't get a CCJ based on a disputed debt, and that would be the case if someone has sent you below standard goods. If someone is letting you down on supplying goods and the quality of goods supplied you should've, firstly been honest with your customers about the problems and secondly stopped selling the said goods. 

Blaming others is very easy to do but the facts are you sold them, and continued to do so. Nothing personal but you really need to admit 90% of your problems were your rush to expand and make money. All been there and done that but when  :1f4a9: happens the good companies sort it out straight away and not let it fester. 

 
Well you can't get a CCJ based on a disputed debt, and that would be the case if someone has sent you below standard goods. If someone is letting you down on supplying goods and the quality of goods supplied you should've, firstly been honest with your customers about the problems and secondly stopped selling the said goods. 

Blaming others is very easy to do but the facts are you sold them, and continued to do so. Nothing personal but you really need to admit 90% of your problems were your rush to expand and make money. All been there and done that but when  :1f4a9: happens the good companies sort it out straight away and not let it fester. 


The dispute is regarding goods Grippatank have bought which didn't pass inspection. Grippa will win in court due to inferior goods.

 
The dispute is regarding goods Grippatank have bought which didn't pass inspection. Grippa will win in court due to inferior goods.
And a legal claim can't be made on a disputed debt. If someone is trying to sue for non payment for goods supplied they have to be able to prove that the goods were accepted without dispute. 

I'm amazed that even though they've mucked you about from pillar to post, after taking your money, you're still defending them. 

 
And a legal claim can't be made on a disputed debt. If someone is trying to sue for non payment for goods supplied they have to be able to prove that the goods were accepted without dispute. 

I'm amazed that even though they've mucked you about from pillar to post, after taking your money, you're still defending them. 


There's always two sides to a story and I know both. Like myself they are a small business. I admire small businesses when I see the passion and commitment from the workers which I see from Grippatank. I understand they are going through a rough patch due to expansion and if they went under then at least they tried. I have noticed this put down psychology in the UK all my life but in the US its different they generally want people to succeed. I myself have been surrounded by naysayers and use this to build a business which I know is a winner. I don't care what folk say because the money keeps coming in so I must be doing something right. Made well over £20k since April and spent over £20k on new equipment which means I end up with too much work so I can understand how Grippa feels. My mum and dad put everything into their hotel and because of me it never failed, I would continually tell them to make small adjustments. He sold the hotel for flats and made £850k from the land. Due to my spending on new equipment I can undertake many jobs which means I can pick and choose what jobs I want to do. This is the best position to be in and I just fill up my calendar but now I leave spaces in it due to bad weather or a job taking longer. I will never let a customer dictate to me again after last month, in the end, I'm in control and I much prefer it that way. 

 
There's always two sides to a story and I know both. Like myself they are a small business. I admire small businesses when I see the passion and commitment from the workers which I see from Grippatank. I understand they are going through a rough patch due to expansion and if they went under then at least they tried. I have noticed this put down psychology in the UK all my life but in the US its different they generally want people to succeed. I myself have been surrounded by naysayers and use this to build a business which I know is a winner. I don't care what folk say because the money keeps coming in so I must be doing something right. Made well over £20k since April and spent over £20k on new equipment which means I end up with too much work so I can understand how Grippa feels. My mum and dad put everything into their hotel and because of me it never failed, I would continually tell them to make small adjustments. He sold the hotel for flats and made £850k from the land. Due to my spending on new equipment I can undertake many jobs which means I can pick and choose what jobs I want to do. This is the best position to be in and I just fill up my calendar but now I leave spaces in it due to bad weather or a job taking longer. I will never let a customer dictate to me again after last month, in the end, I'm in control and I much prefer it that way. 
   Brown nose ? how do you know both sides,  have you spoke to them both 

 
There's always two sides to a story and I know both. Like myself they are a small business. I admire small businesses when I see the passion and commitment from the workers which I see from Grippatank. I understand they are going through a rough patch due to expansion and if they went under then at least they tried. I have noticed this put down psychology in the UK all my life but in the US its different they generally want people to succeed. I myself have been surrounded by naysayers and use this to build a business which I know is a winner. I don't care what folk say because the money keeps coming in so I must be doing something right. Made well over £20k since April and spent over £20k on new equipment which means I end up with too much work so I can understand how Grippa feels. My mum and dad put everything into their hotel and because of me it never failed, I would continually tell them to make small adjustments. He sold the hotel for flats and made £850k from the land. Due to my spending on new equipment I can undertake many jobs which means I can pick and choose what jobs I want to do. This is the best position to be in and I just fill up my calendar but now I leave spaces in it due to bad weather or a job taking longer. I will never let a customer dictate to me again after last month, in the end, I'm in control and I much prefer it that way. 
Your my hero.  How did u turn half of that post into an about me post, Scottish. Living the dream ??

 
Your my hero.  How did u turn half of that post into an about me post, Scottish. Living the dream ??


As I have been told numerous times, I'm a master of spin and should be in politics.

I have written three books and I'm not very good at English. I have a customer who is an author and he is editing my novel called 'Friarshall' after my father's hotel. It should be finished in spring and I hope you all read it. ?

 
As I have been told numerous times, I'm a master of spin and should be in politics.

I have written three books and I'm not very good at English. I have a customer who is an author and he is editing my novel called 'Friarshall' after my father's hotel. It should be finished in spring and I hope you all read it. ?
And I thought this was just a glass rubbers talking shop?

 
And I thought this was just a glass rubbers talking shop?


They say nothing like bad news to catch folks attention. Hard to believe but Grippa have become busier since last week which me and Oliver can't understand. Seems like this internet age, any news and Google grabs it so more people can see it. Strange but true.

 
There's always two sides to a story and I know both. Like myself they are a small business. I admire small businesses when I see the passion and commitment from the workers which I see from Grippatank. I understand they are going through a rough patch due to expansion and if they went under then at least they tried. I have noticed this put down psychology in the UK all my life but in the US its different they generally want people to succeed. I myself have been surrounded by naysayers and use this to build a business which I know is a winner. I don't care what folk say because the money keeps coming in so I must be doing something right. Made well over £20k since April and spent over £20k on new equipment which means I end up with too much work so I can understand how Grippa feels. My mum and dad put everything into their hotel and because of me it never failed, I would continually tell them to make small adjustments. He sold the hotel for flats and made £850k from the land. Due to my spending on new equipment I can undertake many jobs which means I can pick and choose what jobs I want to do. This is the best position to be in and I just fill up my calendar but now I leave spaces in it due to bad weather or a job taking longer. I will never let a customer dictate to me again after last month, in the end, I'm in control and I much prefer it that way. 
I've never put anyone down and quoting numbers at me is a waste of time because the numbers quoted are tiny compared to what I was dealing with in the eighties. I was dealing in bigger numbers when I was 20. 

My problem is the fact that Grippa are blaming others for their problems when the problem is they made mistakes. If they'd manned up early on, instead of stringing everyone along, including you, stated there was a problem then I wouldn't have said a word and respected them for doing it properly. The facts are far different so I will criticise them for what I believe are shallow attempts to cover up their mistakes. 

 
This information posted is not correct and is out of date. We have had some issues with a few suppliers including failure to supply goods to the correct quality (or at all), but only one remains outstanding and we believe that this will soon be settled in court in our favour


Part TImer - Grippa are providing context for the initial malevolent  insinuation - they say they are working through the legal issues - you can't really prevent someone from taking legal action against you (if they are determined) - it's the nature of a dispute - often both sides believe they are in the right and so the courts adjudicate.

As the business has grown, our web/telephone smaller sales orders has grown steadily along side the system building side of the business. However in the last 18 months, our parts dispatch side of the business has grown to a size that has meant we have struggled in some cases to fulfil dispatch orders on time.


Seems to me Grippa are being brutally honest about their real world experience - honestly admitting they have got work to do in certain areas...

I didn't read their response as  'a shallow attempt to cover up mistakes' in fact quite the reverse...

I wonder how we would feel if irate custys came on here telling the world how we turned up 2 weeks late/missed a window/left the garden gate ajar/broke their airvent… we're only human so we make mistakes...a company is staffed by humans - so mistakes will happen ...it's as you astutely say, it's how it responds which counts,  and I think to be fair their response is balanced, has the ring of truth about it and is refreshingly very very honest.

(Now Oliver can I get that power reel posted as per discussed)

 
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