Problems at Grippatank???

[Part Timer]

Part TImer - Grippa are providing context for the initial malevolent  insinuation - they say they are working through the legal issues - you can't really prevent someone from taking legal action against you (if they are determined) - it's the nature of a dispute - often both sides believe they are in the right and so the courts adjudicate.

I would've thought that supply of goods not fit for purpose would be covered in the purchase contract Grippa got the supplier to sign and a mechanism to resolve said disputes. If they didn't have that covered then that would worry me even more. 

Ignoring that even though they knew there was an issue they continued to sell goods that they couldn't get. They have therefore let a lot of their customers down.

If I'd done anything of what you have said I would've informed the customer so I wouldn't put myself in the position of customers complaining. Life's a lot easier if you put your hands up when you make mistakes because as you said we're all human and our customers know this. You don't lose customers for being upfront and honest. 

 

[Pjj]

Part TImer - Grippa are providing context for the initial malevolent  insinuation - they say they are working through the legal issues - you can't really prevent someone from taking legal action against you (if they are determined) - it's the nature of a dispute - often both sides believe they are in the right and so the courts adjudicate.

Seems to me Grippa are being brutally honest about their real world experience - honestly admitting they have got work to do in certain areas...

I didn't read their response as  'a shallow attempt to cover up mistakes' in fact quite the reverse...

I wonder how we would feel if irate custys came on here telling the world how we turned up 2 weeks late/missed a window/left the garden gate ajar/broke their airvent… we're only human so we make mistakes...a company is staffed by humans - so mistakes will happen ...it's as you astutely say, it's how it responds which counts,  and I think to be fair their response is balanced, has the ring of truth about it and is refreshingly very very honest.

(Now Oliver can I get that power reel posted as per discussed)

I think you need to look at the quote you halve attributed to me I have no idear how you have linked my name to it but it’s not my words . 

 

[NoName]

Hi Pjj, 

I'm no webmaster...but I think I might have clipped extracts from your post where you quote grippa's feedback...and hence boards attributed it to you...oops - don't want you dragged into any legal proceedings ?

I best go back to my slate and chalk...at least you know where you are with that - all this black magic that is technology ?

 

[scottish cleaning service]

Everytime Grippatank is mentioned on the internet they seem to rise in Google's rankings. I'm beginning to wonder if this has been a well played out plan by them to achieve free advertising. ???

 

[Chris33]

Everytime Grippatank is mentioned on the internet they seem to rise in Google's rankings. I'm beginning to wonder if this has been a well played out plan by them to achieve free advertising. ???

They are rising on Google's rankings cos you are clicking on their site every 10 mins haha. On a serious note if you've clicked on their site before, they will show up higher next time you search for stuff they offer (google is showing you stuff it knows your interested in ya see)