Chimera
Active member
- Messages
- 35
- Location
- South east
Greetings,
Had a custy of about 9 months text me the other day saying he's got scratches on 2/3 panes of glass (2 separate windows) which he believes was caused last clean around 2 weeks ago now.
I've not noticed them before as my helper has done those windows the last couple times and they're fairly faint plus don't really fit the brush strokes (though it would be hard to say for sure on that alone as they're on the ground floor) which combined with keeping my soft gardiner sill brush clean between cleans means I'm 99% certain that I've not caused them which leads me onto thinking how I can satisfy the customer of this (Reasonable person and good customer otherwise).
I'm seeing him Saturday and will take the pole along to show him how soft the bristles are and say it's a quality brand brush designed not to scratch glass but beyond letting him have a go scrubbing the glass as hard as he can to try and cause some scratches on purpose I'm at a loss of how I can resolve this amicably without him potentially trying to insist I replace the panes. Any suggestions/experiences?
Cheers,
J
Had a custy of about 9 months text me the other day saying he's got scratches on 2/3 panes of glass (2 separate windows) which he believes was caused last clean around 2 weeks ago now.
I've not noticed them before as my helper has done those windows the last couple times and they're fairly faint plus don't really fit the brush strokes (though it would be hard to say for sure on that alone as they're on the ground floor) which combined with keeping my soft gardiner sill brush clean between cleans means I'm 99% certain that I've not caused them which leads me onto thinking how I can satisfy the customer of this (Reasonable person and good customer otherwise).
I'm seeing him Saturday and will take the pole along to show him how soft the bristles are and say it's a quality brand brush designed not to scratch glass but beyond letting him have a go scrubbing the glass as hard as he can to try and cause some scratches on purpose I'm at a loss of how I can resolve this amicably without him potentially trying to insist I replace the panes. Any suggestions/experiences?
Cheers,
J