Have just taken over a business and list of customers and jobs including gutter cleaning for one older lady. Part of the guttering was over an old small flat roof which needed repairing. To be fair she did say it was leaking and not to stand on it but to cut a long story short it ended up damaged when a foot went through it. The whole flat roof ended up needing to be replaced. As she’d said she was going to have the roof repaired at some point anyway a discussion was had about meeting half way on cost but not agreed on specifically how that would happen. The bill has come in and more discussions had about her paying the bill in full to the repairer and then being paid back 1/4 in cash and free window/conservatory cleaning for a year. She’s not happy with this. Any thoughts on where we stand? Thanks