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Just had a belter at my mother’s business. She runs a child care and due to the nature of the work, it’s unfortunately very easy for a customer to run up a large bill and then try and skip payment.
Last year she had this one mother, who had been fine, start with all the usual excuses. She stopped using the service but had a large outstanding bill. She would put the phone down whenever my mother called (she would use different numbers) so it got to the point she started calling her work number to chase up the payment. - To add insult to injury, she worked at another child care, so knew fine well the issues unpaid bills can cause. - Anyway, she didn’t like this and eventually got in touch to say she was getting her ‘lawyer’ friend involved as it was ‘wrong’ to call her place of work and ask for her. She did however pay the bill and that was that.
Fast forward to today. This same woman started messaging us through our various forms of contact, enquiring if we have a space available for her son starting next month! I mean, how brazen does one have to be? Or do folk literally have gold fish memories? I’m so taken aback by it I don’t actually know how to reply. I recon ignoring the enquires is the best route. She can’t kick up a fuss if we don’t say anything.
This got me wondering, anyone had this with window cleaning? To be honest, I didn’t think it possible until today! ?
Last year she had this one mother, who had been fine, start with all the usual excuses. She stopped using the service but had a large outstanding bill. She would put the phone down whenever my mother called (she would use different numbers) so it got to the point she started calling her work number to chase up the payment. - To add insult to injury, she worked at another child care, so knew fine well the issues unpaid bills can cause. - Anyway, she didn’t like this and eventually got in touch to say she was getting her ‘lawyer’ friend involved as it was ‘wrong’ to call her place of work and ask for her. She did however pay the bill and that was that.
Fast forward to today. This same woman started messaging us through our various forms of contact, enquiring if we have a space available for her son starting next month! I mean, how brazen does one have to be? Or do folk literally have gold fish memories? I’m so taken aback by it I don’t actually know how to reply. I recon ignoring the enquires is the best route. She can’t kick up a fuss if we don’t say anything.
This got me wondering, anyone had this with window cleaning? To be honest, I didn’t think it possible until today! ?