First Complaint Using Wfp

Discussion in 'Water Fed Pole Cleaning' started by Belfastcleaning, Oct 17, 2012.

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  1. Belfastcleaning

    Belfastcleaning Grand Master
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    Started using wfp for the tops around my biggest area this week. Had lots of people telling me that's a great bit of kit! But had 1 old guy, come out and say, what's the idea of this? You have just soaked my nice new painted walls and window sills! I never got out until 11:30 today because it had been lashing down all morning!!!

    Anyway I told him I'm no longer using ladders and this is a new safe way to clean windows. But he said I don't like it, I prefer you doing it by hand. So I told him I'm trying to keep myself safe and this is what I'll be using. So he then says sure I could just buy one and do it myself, yes you could if you want to spend a few grand! I tried to explain the process of using pure water, but he is well in his 80s and it just wasn't twig going on to him. I said it will dry in perfect and will help keep your windows cleaner for longer. But he said I'm a lot older than you and know it won't dry in on a day like this!!

    I was starting to loose my patience and I had already thought of the first complaint I got I'd be telling them to find someone else!! But he then said did you get next door in? No she wasn't in, so he paid me for him and his neighbour, said thanks, smiled and walked off!!!! I have only been doing him for about 6 months!! So the 6 houses I did after his I asked everyone what they thought of me using it and everyone was happy!!

    His painting got done last month, as when I pulled up to do his windows he asked me to skip them as the painter was coming. I said no problem. He came back out and said the wife said we should pay you anyway!! I said no I don't need paid I never cleaned your windows, and then kept offering me a fiver, go take a fiver.. No keep it I never done anything for you and I don't mind leaving you as Iv 80 odd others to do in the area anyway!!!
     
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  2. Dodger

    Dodger Hero
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    All's well that ends well Belfast, probably won't be the last though.
     
  3. All Round Cleaning

    All Round Cleaning Grand Master
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    I done all tops wfp yesterday too and i love it but i cant help being paranoid tho .
    But all my customers were happy and no complaints so far .
     
  4. CNS-southwest

    CNS-southwest Grand Master
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    You'll always get the odd one like that, no point pitching H&S either, cos they'll be the type that don't believe in the new H&S gone mad stuff lol
     
  5. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    There's always one....im many cases therer about 4-5 haha.
     
  6. Belfastcleaning

    Belfastcleaning Grand Master
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    I have done this area for 5 years trad, and now doing wfp tops while my da does bottoms we were ALOT quicker, and safer!! A lot have stupid we roofs over bottom bays and a lot have top bays too.

    I think like that to Gav, just think is it going to dry out ok!! But I'm getting better and quicker and haven't hads any complaints on quality

    There is some of my round I don't or didn't mind doing ladders, but last week I just said ladders aren't getting used unless needed and wfp tops everywhere. I feel better I'm not up and down ladders all day and glad knowing I'm safer with my feet on the ground. Plus cold weather coming I'm looking forward to it!
     
  7. M.K Cleaners.co.uk

    M.K Cleaners.co.uk Grand Master
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    Your shopping list is going to get a bit bigger now lol. You will be really wanting a 2 man set up now then?
     
  8. Belfastcleaning

    Belfastcleaning Grand Master
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    We have been using 2 hoses off the 1 pump. And also have the backpack that I bought a folding trolley for. And have a new pump too that I wanted to build another trolley.

    But I'm planning on wfp all tops and trad most bottoms, although I think it would speed us up even more if we went wfp 100%

    There is just some work I think a trolley would be easier than messing about with hoses
     
  9. CNS-southwest

    CNS-southwest Grand Master
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    They just did out office wfp - **** again as always, this is the third company they have used, all of them ****..... Not sure i would move over to wfp anytime soon as looks like these idiots roun here have made a bad rep for it already
     
  10. All Round Cleaning

    All Round Cleaning Grand Master
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    It's the operators mate if they were any good and cleaned correctly they should be fine , but obviously they just spray and go
    Job done onto the next one .
     
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