Is my staff member trying to fool me?

[Johnny b good]

I have been receiving multiple complaints from my regular customers that they have been charged for window cleaning which hasn't taken place. My staffers use Cleaner Planner to regulate their work lists. All of these complaints relate to the same staff member. He is trying to convince me that his headphones are transmitting signals which are interfering with his Cleaner Planner App and this is the reason for all these complaints. It looks like he is marking jobs as 'done' which he hasn't done. Has anyone else had this issue or do you think he's trying to pull the wool over my eyes?

If you can see on Cleaner planner(I don't know never used) When he marks a job as Done. Then quickly go to the job and check to see if windows still wet and clean? The headphones thing sounds bizarre but a tecky person or customer services for Cleaner planner (Technical dept) will know. It sounds like a tall story but funnier things happen at sea. Best of luck with it.

 

[P4dstar]

I wonder if we’ll ever find out how this panned out

 

[Windowcleaner.me]

It’s an easy solution really. Tell him to stop using headphones then it won’t be a problem