Basically do the same explain that I only have regulars, work in the rain all year round except snow or high winds etc but unfortunately you still get the odd ones that tell porkies.
I think a lot see it that way. I only text specific customers were access/payment etc is needed on the day. I feel by texting your offering an alternative were as if you just turn up as agreed in the first place they don’t. Frequency, price, payment method and any other bits of info are all discussed and arranged before the first clean so we both know were we stand. I leave a mini invoice after every clean so they know I’ve been and when/how to pay but very rarley text as they already know when I’m due. I suppose by offering a text service the night before it will weed out the messers.
