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That’s funny we find walk ups turn into good customers on 99% of the time .@Bongofish what you say is correct in theory but at the same time it appears as though you may be new to this as most experienced window cleaners will likely echo what has been said by @wgwindows regarding walk ups.
we have many hundreds of clients and I can report what’s it’s like to have 5, 50 and 500 plus clients on regular subscription.
whilst there is always variables; on balance, most walk ups tend not to be regular and consistent clients. It does make sense to clean them on the day but when you’re getting busy and working hard to keep up on work; you send your day before sms and 5 out of the 15 clients say not today when you could have got in other clients, your view will likely be different because you will feel a bit taken advantage of.
had it loads of times. They agree to regular and then f you off next visit and you never hear from them again. On the day you worked late and hard to make a great first impression and it’s likely they just told you what they know window cleaners want to hear.
What myself and many other experienced cleaners I know experience is that the few limit your service to the negative of the many good clients who end up waiting a little longer because the messers don’t have the courtesy to be forthcoming with their honest intent and hence back up our services at times
my staff are instructed to conduct no on the day Cleaning full stop. Yes it will be a negative to some who are honest but on a statistical basis, the on the day clients mess us the most. Over around 750 clients we have recorded how and when they were acquired and the on the day are factually the worst in our business
If you really need a service you don’t wait until one turns up on your street. You get on google and search or ask someone for a recommendation. My personal experience has been that walk ups are usually clients who think they can get a good price because you’re already there and they seem to want to take advantage of the newer cleaners who perhaps need the work more.
as I said there is exceptions and there will be regional variations I’m sure but I can’t agree with the advice wgwindows has said enough.
if I want a window cleaner every 6 weeks for the foreseeable future what is the rush to have them done now? You’ll also find the best clients will be very flexible and understanding. Many saying things like when your next here just fit me in. Or I’m happy to wait until ...
you may or may not agree but come a year or two I believe your view is likely to be a little different to walk ups.
the clients who pro-actively seek you out are usually the best. Ie get in touch without any leaflet l, canvassing or prompt.