Bella Gowrie
Member
- Messages
- 5
- Location
- Manchester
Hi there,
Just wondering what you guys do about customers requesting you come 'on Thursday after 7pm' or saying 'could you do Saturday before 11am?'. We've been getting a lot of that recently and I tend to say we're not in the area, but I'm not sure where people get the idea from that we work 24/7? I understand some people work full time, but there doesn't seem to be any need for it, especially as 95% of our customers' houses have access to the back for when they aren't in. Do you tell them straight or should I carry on saying that we're only in the area at certain times?
Thanks in advance
Just wondering what you guys do about customers requesting you come 'on Thursday after 7pm' or saying 'could you do Saturday before 11am?'. We've been getting a lot of that recently and I tend to say we're not in the area, but I'm not sure where people get the idea from that we work 24/7? I understand some people work full time, but there doesn't seem to be any need for it, especially as 95% of our customers' houses have access to the back for when they aren't in. Do you tell them straight or should I carry on saying that we're only in the area at certain times?
Thanks in advance