rafterys2003
Well-known member
- Messages
- 78
- Location
- West Midlands
Hope everyone is well
Ive been struggling a little bit lately so I thought Id start a new topic to see if anyone could offer any advice or is experiencing the same thing. Been in the window cleaning business over 5 years now but lately I've reached a point where I'm growing concerned because I always seem to be losing customers. The reason for this I have found is that most people only seem to want one clean every now and then. Where as I offer a 4 weekly service and do a good job as far as I'm told but it always seems like I get a new customer and then a few months later they cancel. When I ask why it's always the same excuse such as "oooh I'm having money troubles". It's been going on since I started but as I say lately it's started to get me very down because everytime I feel like I'm building a bigger customer base it falls back down again. I have considered the idea of offering an 8 weekly service but that means I'd have to gain double the amount of customers I have now, in order to hold my net profit, which I can't see happening and I fear it would give alot of my customers an incentive to stop 4 weekly which would impact me even worse financially. Price wise I charge £10 for a standard 3 bedroom with 4 windows on the front and back (Inc doors) and a couple on the side. £15 if it includes a conservatory. As far as I know that's quite competitive or am I charging too much ? I have around 170 customers and have worked very hard canvassing to get there. It feels like a big victory when gain a new one so it's quite a blow when I keep getting texts saying they want to cancel.
Anyone else have/had this problem ? As always any help is greatly appreciated.
Ive been struggling a little bit lately so I thought Id start a new topic to see if anyone could offer any advice or is experiencing the same thing. Been in the window cleaning business over 5 years now but lately I've reached a point where I'm growing concerned because I always seem to be losing customers. The reason for this I have found is that most people only seem to want one clean every now and then. Where as I offer a 4 weekly service and do a good job as far as I'm told but it always seems like I get a new customer and then a few months later they cancel. When I ask why it's always the same excuse such as "oooh I'm having money troubles". It's been going on since I started but as I say lately it's started to get me very down because everytime I feel like I'm building a bigger customer base it falls back down again. I have considered the idea of offering an 8 weekly service but that means I'd have to gain double the amount of customers I have now, in order to hold my net profit, which I can't see happening and I fear it would give alot of my customers an incentive to stop 4 weekly which would impact me even worse financially. Price wise I charge £10 for a standard 3 bedroom with 4 windows on the front and back (Inc doors) and a couple on the side. £15 if it includes a conservatory. As far as I know that's quite competitive or am I charging too much ? I have around 170 customers and have worked very hard canvassing to get there. It feels like a big victory when gain a new one so it's quite a blow when I keep getting texts saying they want to cancel.
Anyone else have/had this problem ? As always any help is greatly appreciated.